Appointment policy

Appointment policy

An appointment will be required before you can see one of our specialists. In most cases you will require a referral from your GP or another specialist. This will allow you to receive a Medicare rebate for your visit. Without a valid referral, you will not receive a rebate and will have to pay for the full amount (see Fee Policy).

You should get your doctor to fax or email the referral to us. In some cases, the specialist will need to triage your referral, which means they will assess the urgency of your appointment based on the clinical need. We will contact you once this has been done to offer you a suitable appointment time.


Referrals should include:

  • consultant name,
  • patient details, including full name, address, date of birth and contact details,
  • reason for referral,
  • clinical history of the patient, and
  • referring doctor details and provider number.

Your first appointment

Find out more about what you need for your first appointment.